Students are requested to have the following pre-requisites to qualify for enrolment into a Canadian Tourism College Diploma or Certificate program: 1. Grade 12 graduation from a Canadian High School or an equivalent level institution Worldwide or successful completion of the Government Equivalency Diploma (G.E.D). 2. Be 19 years of age or over and successfully complete the CTC Entrance exam*. *Please note that most airlines require a minimum of grade 12 graduation or the equivalent. After the CTC FA program completion, applicants should be prepared to complete their high school graduation level prior to applying to the airlines. In addition, CTC recommends the following personal attributes: to be energized by working with people, to have a positive attitude, to be enthusiastic, to be responsible, to be willing to learn and to be ready to take on new challenges and ideas. Canadian citizenship or landed immigrant status is required. International students are required to possess a valid Study Visa by the program start date. International students are also required to have sufficient accident and medical insurance to cover any injuries or illnesses that may occur during the educational term. International students and local students where English may not be their first language are required to be able to write, converse in the English language and have a high level of reading ability. Recommended assessment levels are any one or more of the following: TOEFL score paper based 490 TOEFL score computer based 163 TOEFL Internet based 57 IBT TOEIC Test 720 Cambridge First Certificate in English (FCE) Successful completion of grade 12 English from a Canadian High School or Community College Successful completion of the CTC English Assessment with a passing grade of 65% Successful completion of ESL from a recognized English Language School If English is not the first language, we would like to recommend registration into CTC's 4-week English For Tourism Certificate program. If more comprehensive ESL training is required, please contact an Enrollment Coordinator at CTC so we can make arrangements for some online ESL training through CTC or assist in arranging ESL classes at a partnership school. It is recommended that students be 19 years of age or approaching 19 years of age at the time of graduation from the CTC Flight Attendant "Pre-Employment" Diploma program. Height requirements are be between 5'2' and 5'3' (160 cm.) and 6'1' (183 cm.) and weight should be proportionate to height. Good vision is required. Contact lenses and glasses are acceptable; however, applicants must have an uncorrected vision of 20/100 and correctable to 20/30 in each eye. Airlines are asking applicants who have corrective lenses to come to interviews with an Optometrist report. Have your optometrist interpret your last prescription. It is recommended that students be well groomed, possess great communication skills, be organized, people-oriented, flexible, adaptable, well-mannered, receptive to criticism, extremely pleasant, enjoy public contact, mature and professional. Students must be able to read, write and converse fluently in English with a clear voice, good vocabulary and diction. A second language is preferred but not a requirement to enrol in this program. Most airlines, but not all, do prefer that you have a second language due to system requirements for route-related language; however, if an applicant can claim 'First Nations' status, language is not a requirement. Please review the pre-requisites for this type of occupation on a number of airline websites. Each airline will have varying requirements for employment and it is your responsibility to be aware of the requirements.
Full-time (morning and afternoon classes 3 or 4 days per week depending on campus location)
12 weeks - 240 hours - 2.8 months
This course is vital in assisting the potential Flight Attendant in developing the professional image that airlines seek, while increasing self-confidence and self-esteem. Students will explore personal strengths and vulnerabilities, values and beliefs, maturity and honesty, emotional control and power issues, develop effective communication skills and problem-solving techniques, and investigate the dynamics of teamwork and diversity. This powerful training will be an invaluable asset in increasing the student's professional image, personal growth and gain the all important confidence to portray themselves well in an airline interview.
CTC is proud to provide our students with actual airline simulator training with a major airline located at Vancouver International Airport. Students will get access to and training on the A320, B747 and the new B777 Aircraft Door Trainers, the Single Lane Slide Raft trainer and the B747 Slide Raft trainer. Please note that this very specialized simulator training may vary in content based on the airline's availability of the services they offer.
Self Awareness, Professional Development and Communication Skills
This course is vital in assisting the potential Flight Attendant in developing the professional image that airlines seek, while increasing self-confidence and self-esteem. Students will explore personal strengths and vulnerabilities, values and beliefs, maturity and honesty, emotional control and power issues, develop effective communication skills and problem-solving techniques, and investigate the dynamics of teamwork and diversity. This powerful training will be an invaluable asset in increasing the student's professional image and personal growth.
Introduction to the Airline Industry
As an airline employee, it is imperative to have a sound understanding of the airline industry. Airline and travel terminology, the 24-hour clock, elapsed time, city and airport codes, airline regulatory bodies, airline law enforcement, airport authority and security will provide a solid knowledge base of the industry.
Aircraft Safety & Critical Incident Training
The primary responsibility of a Flight Attendant is passenger safety, followed by customer comfort and satisfaction. This course will examine a variety of current safety concerns including terrorism & hijacking, critical surface contamination, bomb threats, fear of flying, sea/land survival, hypothermia, hypoxia, and air rage.
Emergency Procedures Training
The most important role of a Flight Attendant is to prepare for any emergency situation, which may arise. In this module, students learn and role play emergency evacuation procedures, on land and in the water. Instruction includes planned/unplanned emergency evacuation, rapid deplanement, emergency announcements, brace positions, special passenger and crew briefings, and an overview of recent air disasters.
Students will learn the theory of flight and develop the ability to identify and describe select technical features of a variety of aircraft including B737, B767, A320, and B747. These aircraft types were chosen for study due to their extreme popularity with air carriers. This is valuable information because Flight Attendants will be required to qualify on many aircraft types and will be expected to know the safety and emergency features of each type.
Basic Fire Safety Techniques
Any flight can and does carry the element of surprise. Small fires can occur and will require swift action by the Flight Attendant. Students will learn how to extinguish a fire and prevent re-ignition. Fire prevention techniques and basic fire fighting skills are taught and will be of value in any situation.
Resume, Interview Techniques & Professional Image Enhancement
Airlines are seeking candidates who meet or exceed their overall specifications. An effective resume is imperative in increasing interview opportunities. A professional resume will highlight education, skills, and knowledge of the position students are seeking. Time will be dedicated to describing a typical interview for this unique position, and providing students with knowledge of what to expect during the interview process. This information will assist graduates of the program in "standing out" as qualified applicants and enhance their employment opportunities
There will be several career days in this program where students will be able to visit the industry to see the different types of tourism organizations, the way they operate, the numerous types of occupations and to experience first hand what has been learned in the classroom. The field trips may include the following types of itineraries: a visit to the domestic, international or south terminals at Vancouver International Airport, an airline hanger tour, a visit from a Canada Customs representative explaining passports, visas, personal allowances that travellers can bring into Canada, illegal items not permitted in Canada, Canadian immigration rules and regulations.
This course will cover situations such as jet lag and the effects of alcohol on passengers at high altitude levels. Students will participate in a type of in-depth personal assessment that may include: a look at their own personal values and attitudes while on the job, to be able to recognize and manage differences so it won't interfere with effectiveness or ability to do the job and to be able to better understand their own feelings so that they can adapt their behaviour appropriately to the situation at hand. The purpose of this module is to move toward emotional maturity and wholeness and to be solid about "who you are and what you are."
The students will cover the classification of fires, firefighting equipment, the flight attendant’s response to fires, and firefighting techniques.
In-flight Service Skills
This module will cover customer service, what is it? What does excellent customer service mean? Food and beverage presentation will be discussed, the types of service, the classes of service (for example first class, business and economy class) how to properly serve a drink, how to mix drinks, and a full module on wine appreciation.
Certificates Included In This Program
Vancouver International Airport Flight Attendant Simulator Training Certificate
Once the Theory of Flight Attendant training is completed, the applications learned will be applied to “real life” Simulator Training performed at Vancouver International Airport where actual airline Flight Instructors will provide instruction for Evacuation Drills, Aircraft Door Procedures, and Slide Evacuations.
St.John Ambulance Standard for Industry Level I First Aid Certificate
General emergencies will be covered providing the student with the ability to deal with minor medical emergencies or mishaps that could occur during a flight. Basic CPR, wound treatment and a general understanding of medical procedures to assist passengers until fully trained medical personnel can take over the situation will be covered.
BASICS.fst Food Safety Training Certificate (similar to Food Safe level 1)
Serve Safe is the most advanced internationally recognized food hygiene training currently available. Students gain a complete understanding of food hygiene regulations and practices within the hospitality industry. All concepts of the food chain are examined in detail and a complete understanding of the responsibilities required from the management perspective. This course is offered on-line at the College.
WorldHost Service Across Cultures
Service Across Cultures is a SuperHost – Face-to-Face workshop designed to increase front-line employees’ awareness about the diverse cultures that comprise British Columbia’s international tourism clientele. It provides instruction on cultural awareness – helping participants understand and empathize with customers from other cultures; and inter-cultural communication – providing participants with practical skills to understand and be understood by customers from other cultures. Service Across Cultures focuses on the service expectations and requirements of visitors from many of BC’s most important overseas markets.
Serving it Right Certificate
Responsibility for the management and service of alcohol in the hospitality industry is examined in detail. This online training seminar is designed to give the student a complete understanding of the key responsibilities and procedures involved in this critical aspect of business operation.
First Nations Cultural Tourism Certificate
This seminar provides the participant with insight into First Nation's tourism in BC. The student will learn about the First Nations culture and its impact on tourism within BC. The seminar will provide information on history, native terminology and social structure within the First Nations of BC.
Assisting Traveler's with Disabilities Certificate
Disabled travellers now account for a significant share of the travel market and consequently present service professionals with alternative service requirements. This one-day seminar is designed to assist customer service representatives in the understanding and service requirements for guests with disabilities and how to most professionally meet and exceed their needs and expectations.
This seminar will provide a framework for leadership and introduce students to the tools and techniques that will smooth their transition from employee to leader and show them how to lead a team, not just manage it. The seminar will cover such topics such as motivation, communication, influence, evaluating performance and personal and professional development. It will also help identify personal leadership styles to assist junior/newly appointed managers in making valuable contributions to their organization and inspiring others.
There are specific admissions pre-requisites for this program and it is recommended that students review the CTC's general pre-requisites and research the requirements that various airlines publish so that you can be well informed.
Additional certificates and seminars recommended that compliment the Flight Attendant Pre-Employment Diploma Program
WorldHost - Customers with Disabilities
This is an introductory half day seminar designed to provide service professionals with the skills and knowledge to service customers with disabilities. This provincially recognized certificate also provides practical advice and corrects language usage for serving customers with disabilities.
WorldHost - Fundamentals
This provincially recognized certificate is designed to provide service professionals with the skills and knowledge they need to provide excellent service. It also encourages participants to feel a sense of personal pride and commitment to their work in the tourism industry.
WorldHost - Sales Powered By Service
Sales Powered By Service is a three-hour SuperHost – Face to Face polishing workshop that supports front-line employees to be more effective sales representatives through a service focus. The seminar reviews the sales cycle and how it influences your customers' purchasing decisions, discusses the value of knowing your products/services and the needs of your customers and understanding the impact of "moments of truth." The day focuses on the benefits of selling beyond the basics.
WorldHost - Solving Problems Through Service
Solving Problems Through Service is a three-hour SuperHost - Face to Face polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers. This workshop provides effective training tools for anyone who is dedicated to providing exceptional customer service. Presented in a highly interactive, informative and fun learning environment, participants are encouraged to take ownership of their role in influencing customers' buying process. The objectives of the workshop are: to understand the value of an anticipatory service approach; to use creative thinking in challenging situations; to say no graciously and how to apply a problem-solving approach.
WorldHost - Japanese Service Expectations
Japanese Service Expectations is a one-day SuperHost Face-to-Face workshop that helps front-line employees understand Japanese visitors, their culture and their customer service expectations. Participants learn what the Japanese expect in the way of customer service, including how to properly address visitors, key words and phrases in the Japanese language and other cultural awareness skills to better serve BC's important and growing Japanese overseas market. Upon successful completion of this seminar, students will receive a certificate of completion from Tourism British Columbia.
ADVANCED.fst Food Safety Training (similar to Food Safe level 2)
Building on the principles of basic food hygiene, this course seeks to widen the food service professional's ability to set clear systems and procedures in the workplace thus complying with current legislation. Internationally recognized, this is a complete advanced food hygiene course covering in detail all aspects of the food chain and its implications to the food service provider today.