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Certificate in Travel Counselling

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Comments about Certificate in Travel Counselling - At the institution - Victoria - British Columbia

  • Objectives
    The Certificate in Travel Counselling program prepares you for entry level positions in the travel industry. This comprehensive training program follows the CITC core curriculum, the standard set by the Canadian travel industry, and has been endorsed as a Level I program.
  • Academic Title
    Certificate in Travel Counselling
  • Course description
    Course content is based on the following standards, which identify the knowledge and performance required of an individual to be considered competent in the occupation.

    Professionalism

        Promote Tourism


              o Define tourism
              o Identify tourism sectors

        Exhibit Professionalism

              o exhibit personal management skills, attitudes and behaviours
              o work within ethical and legal guidelines
              o participate in professional development activities

    Administration

        Office Administration


              o Perform general office duties
              o Follow travel agency operations and procedures.

    Communication

        Office Administration


              o Perform general office duties
              o Follow travel agency operations and procedures.

        Use Communication Skills

              o Communicate effectively

        Sales and Service Skills

              o Provide customer service
              o Sell travel products and services
              o Market travel products and services

    Travel Product

        Destination Knowledge


              o Identify and locate travel destinations
              o Research and provide destination information

        Product Knowledge

              o Demonstrate knowledge of travel products
              o Calculate product costs

        Administer Client Booking


              o Process booking manually
              o Document booking manually
              o Process booking using computer system
              o Document booking using computer system

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