Certificate in Travel Counselling

Comments about Certificate in Travel Counselling - At the institution - Victoria - British Columbia

• Objectives
  The Certificate in Travel Counselling program prepares you for entry level positions in the travel industry. This comprehensive training program follows the CITC core curriculum, the standard set by the Canadian travel industry, and has been endorsed as a Level I program.
• Academic Title
  Certificate in Travel Counselling
• Course description
  Course content is based on the following standards, which identify the knowledge and performance required of an individual to be considered competent in the occupation.
  
  Professionalism
  
      Promote Tourism
  
            o Define tourism
            o Identify tourism sectors
  
      Exhibit Professionalism
  
            o exhibit personal management skills, attitudes and behaviours
            o work within ethical and legal guidelines
            o participate in professional development activities
  
  Administration
  
      Office Administration
  
            o Perform general office duties
            o Follow travel agency operations and procedures.
  
  Communication
  
      Office Administration
  
            o Perform general office duties
            o Follow travel agency operations and procedures.
  
      Use Communication Skills
  
            o Communicate effectively
  
      Sales and Service Skills
  
            o Provide customer service
            o Sell travel products and services
            o Market travel products and services
  
  Travel Product
  
      Destination Knowledge
  
            o Identify and locate travel destinations
            o Research and provide destination information
  
      Product Knowledge
  
            o Demonstrate knowledge of travel products
            o Calculate product costs
  
      Administer Client Booking
  
            o Process booking manually
            o Document booking manually
            o Process booking using computer system
            o Document booking using computer system
  
  

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