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Diploma in Customer Service/Call Centre Operator

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  • Course description
    This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.

    Students are required to take some elective courses from prescribed study areas.

    Admission Requirements
    Standard Admission

    Students must meet ONE of the following criteria:
    1. 1. Alberta High School Diploma, verified by transcript, or non-Alberta equivalent.

    OR
    1. 2. General Equivalency Diploma (G.E.D.).

    Mature Admission

    Students must meet ALL of the following criteria:
    1. 1. Out of school for two years.
    2. 2. Successful result on Academy of Learning entrance evaluation.
    3. 3. Thirty credits towards an Alberta High School Diploma, verified by transcript, with 50% or better in a Grade 10 English, or a non-Alberta equivalent.

    OR
    1. 1. Out of school for two years.
    2. 2. Successful result on the Academy of Learning entrance evaluation.
    3. 3. Successfully complete the CAST Level 3 with Alberta Grade 12 equivalency.

    *Not all programs are offered at each location.

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