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Customer Service Fundamentals - Insurance Ontario College Certificate

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  • Objectives
    This one year Ontario College Certificate program is designed to give students an overview of business and insurance theory and practice with a focus on customer service and distribution systems. Graduates of the program will be prepared to work in an insurance brokerage, agency or direct writer’s office in an entry level, customer service capacity.
  • Academic Title
    Customer Service Fundamentals - Insurance Ontario College Certificate
  • Course description
    Level 1    Credits
    Take all of the following Mandatory Courses:
    • ACCT-1004    Principles of Accounting 1     4.00
    • WRIT-1032    Reason & Writing - Business 1     3.00
    • MKTG-1012    Principles of Marketing I     3.00
    • MATH-1052    Business Math     3.00
    • BUSI-1060    Strategies for Success     1.00
    • BUSI-1005    Introduction to Business Processes     3.00

    Level 2    Credits

    Take all of the following Mandatory Courses:
    • BUSI-1066    Customer Service     3.00
    • INSR-3013    Essentials for Brokers/Agents     4.00
    • ADMN-1014    Administrative Documentation 1     4.00
    • INSR-1001    Fundamentals of Insurance     4.00
    • INSR-1005    Licensing Preparation for Broker/Agent     1.00
    • COMP-3077    Excel for Business-Adv     3.00

    ACCT-1004 -  Principles of Accounting 1

    This course introduces the student to the subject of Accounting and is designed to teach the student an essential life skill. The course focuses on the concept of accounting and its connection to students’ financial well being. The student will learn a basic understanding of accounting and its importance to business success.

    ADMN-1014 -  Administrative Documentation 1

    Keyboarding speed, accuracy and technique combinedwith electronic file management and basic Internetresearch are essential skills required foreffective computer usage. Proper keyboarding,grammar, and proofreading techniques will betaught and reinforced. Introductory wordprocessing concepts and commands will be appliedto the production of business documents.

    BUSI-1005 -  Introduction to Business Processes

    The purpose of this course is to explore the various functional areas of business in Canada and to demonstrate the interrelationship among these areas. Students are introduced to many concepts, including major business trends, the role of government in business, marketing, operations, employee-management issues, financial resources management, business ethics, social responsibility and community-related philanthropy.

    BUSI-1060 -  Strategies for Success

    This course presents and helps to develop some of the skills required to achieve college and career success. Areas of focus include: goal-setting, time management, note-taking from texts and lectures, study skills, test preparation strategies, and managing college life.

    BUSI-1066 -  Customer Service

    This course covers the concepts and skills needed for success in today's business environment including verbal and non-verbal communication, listening skills, and time management. Emphasis is placed on dealing with customer service problems, how to handle conflicts, stress and service expectations in a diverse culture.

    COMP-3077 -  Excel for Business-Adv

    Modern spreadsheet programs perform far beyond simple number crunching. The functionality of Microsoft Excel continues to move the application into new venues such as visual interactive data presentations or sales proposals. Given the now commonplace nature of the program, it is crucial that all business minded professionals have a comprehensive knowledge of MS Excel. In this course, you will observe, practice, and apply MS Excel 2003 at the expert level. The textbook is approved courseware for the Microsoft Office Specialist (MOS) certification program. Upon successful completion of this curriculum, students will be trained in MS Excel 2003 at the highest attainable MOS achievement level. MOS testing is available at certified testing centers across Canada.

    INSR-1001 -  Fundamentals of Insurance

    The objective of this course is to introduce students to the principles and practice of insurance by showing the multi-faceted nature of the insurance business, dealing with risk and how insurance responds to it, looking briefly at some of the law that deals with insurance, introducing many of the terms and practices commonly encountered in the business, and outlining the basic policy coverages for automobile and property insurance.

    INSR-1005 -  Licensing Preparation for Broker/Agent

    This course will help to prepare students to writetheir RIBO or OTL licensing exams. The materialcovered will include licensing requirements,travel insurance and professional code of ethics.The actual exam must be arranged and paid for bythe student upon completion of the course.

    INSR-3013 -  Essentials for Brokers/Agents

    This course is an overview of insurance business practices from the broker's perspective. It is a skills-based course concentrating on the needs of personal lines clients and small commercial risks. The course introduces the broker as an insurance intermediary, studying the skills that a typical broker will use to perform effectively. The major product lines and common policy transactions handled by a broker are also examined.

    MATH-1052 -  Business Math
    This course provides a review of basic arithmetic and algebra as well as providing students with mathematical tools and concepts needed for other college courses and in future employment. This course is to prepare students for later courses in Marketing, Business, Financial Planning, Accounting, Purchasing and Insurance.

    MKTG-1012 -  Principles of Marketing I

    This course is designed to provide an overview of the decisions that face Marketers in today's fast-paced and competitive business environment. Students will learn that marketing is not only advertising but a broad set of activities designed to satisfy consumer needs and wants. Students begin by examining the information Marketers require for effective decision-makingin order to develop effective marketing strategies. Students will then study product planning, channel system management, integrated communications and pricing policies.

    WRIT-1032 -  Reason & Writing - Business 1

    This course will introduce business students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. This course will also introduce students to selected business terms.

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