Level 1 Credits
Take all of the following Mandatory Courses:
- FLDP-1004 ETC Field Practice 0.70
- TELE-1006 ETC Theory 3.00
- TELE-1007 Communications for ETC 3.00
- TELE-1008 Foundations in ETC 2.00
- TELE-1009 ETC Equipment/Call Processing 6.00
FLDP-1004 - ETC Field Practice
In this course students will observe the role of the telecommunicator during placements in emergent and non-emergent telecommunication environments. Students will also have the opportunity to observe front line personnel in the work place.
TELE-1006 - ETC Theory
This two part course is designed to allow the student to develop their understanding of the various ethical and legal issues affecting telecommunications and emergency response. Part A will focus on relevant legislation confidentiality, the roles and responsibilities of the telecommunicator, liability and documentation. Part B will focus on the Police, Fire and EMS systems (both land and air) used in Ontario. Concepts of Quality Assurance and safe practice will also be discussed.
TELE-1007 - Communications for ETC
In this course students will develop the communication skills required to respond to callers with various issues. The students' ability to question, listen, problem solve, work in a team environment, resolve conflict and provide customer service will be developed throughout the course. In addition this course will assist the students in preparing for the employment process by developing interviewing, resume and cover letter writing skills.
TELE-1008 - Foundations in ETC
This course focuses on the signs and symptoms in medical and trauma emergencies commonly encountered by telecommunicators and the management of the call. It also provides an understanding of the role of the Emergency First response provider.
TELE-1009 - ETC Equipment/Call Processing
In this laboratory course students will utilize telecommunications hardware and software to gather information, process calls, prioritize needs and resources, and transmit information to caller and responders. Students will develop their emergency telecommunication skills using computer aided dispatch systems, mobile and fixed ratio systems, telephone systems and mapping systems.