Business Administration Diploma

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Business Administration Diploma

  • Objectives Graduates of the two-year Business Administration diploma program have the skills and knowledge required to be effective managers in a demanding and changing workplace. Our graduates have achieved an excellent reputation based on professional performance and a positive attitude. Our instructors bring practical, up-to-date business knowledge to the classroom, sharing the expertise that has made them successful in the business community. Class sizes are limited, which allows faculty to maintain direct contact with all their students. The first year of the diploma program provides a solid foundation in general business knowledge with courses in accounting/finance, communications, marketing, and organizational behaviour. The second year offers the opportunity to concentrate in a particular area of specialization. Six of the 10 second-year courses are electives: four business electives and two arts or science electives. Use these electives to concentrate your studies, focus on career goals, or broaden your education.
  • Academic title Business Administration Diploma
  • Course description Business electives must be courses offered by the School of Business at Capilano College (BADM, BCPT, BFIN, BMKT, or IBUS courses). You can use the business electives to commence specialization in any of these management areas:

        *Accounting / Finance
        *General Management
        *Marketing
        *Human Resources

    First Year    Course Credits
    Required:    24.00
    • BADM 101    Management    3.00
    • BADM 102    Quantitative Methods    3.00
    • BADM 106    Organizational Behaviour    3.00
    • BFIN 141    Accounting    3.00
    • BMKT 161    Marketing    3.00
    • CMNS 220    Advanced Business Writing and Editing    3.00
    • ECON 111    Principles of Microeconomic Theory    3.00
    • ENGL 100    Academic Writing Strategies    3.00
    • Choose 3.00 credits from the following list:    3.00
    • BADM 107    Business Law I    3.00
    • BFIN 142    Financial Accounting I    3.00
    Choose 3.00 credits from the following list:    3.00
    • BADM 107    Business Law I    3.00
    • BADM 202    People Management    3.00
    • BADM 206    Directed Study I    3.00
    • BADM 218    Leadership in Teams    3.00
    • BADM 268    Entrepreneurship/Small Business Management    3.00
    • BADM 270    Business Administration Current Issues I    3.00
    • BADM 274    Business Administration Special Topics I    3.00
    • BADM 301    Operations Management    3.00
    • BADM 302    Human Resource Management    3.00
    • BADM 303    Industrial Relations    3.00
    • BADM 305    Leadership    3.00
    • BADM 306    Directed Study II    3.00
    • BADM 307    Advanced Business Law II    3.00
    • BADM 310    Quantitative Methods III    3.00
    • BADM 318    Project Management    3.00
    • BADM 320    Special Topics in Business Administration I    3.00
    • BADM 321    Special Topics in Business Administration II    3.00
    • BADM 322    Current Issues in Business Administration I    3.00
    • BADM 323    Current Issues in Business Administration II    3.00
    • BADM 324    Current Issues in Business Administration III    3.00
    • BADM 325    Special Topics in Business Administration III    3.00
    • BADM 329    Performance Management    3.00
    • BADM 335    Workplace Development    3.00
    • BADM 382    Case Analysis and Decision Making in Human Resources Management    3.00
    • BCPT 121    Business Computing I    3.00
    • BCPT 122    Business Computing II    3.00
    • BCPT 123    Business Computing Basics    3.00
    • BCPT 221    Business Computing III - Electronic Commerce    3.00
    • BCPT 223    Advanced Excel with Visual Basic for Applications    3.00
    • BCPT 225    Managing Business Networks and Databases    3.00
    • BCPT 305    Management of Information Systems    3.00
    • BCPT 325    Business Technology Disaster Recovery and Planning    3.00
    • BCPT 326    Advanced Web Design    3.00
    • BFIN 142    Financial Accounting I    3.00
    • BFIN 244    Managerial Accounting    3.00
    • BFIN 246    Financial Accounting II    3.00
    • BFIN 249    Accounting Microcomputer Applications    3.00
    • BFIN 331    Assurance and Auditing    3.00
    • BFIN 341    Cost Accounting I    3.00
    • BFIN 342    Cost Accounting II    3.00
    • BFIN 347    Financial Accounting III    3.00
    • BFIN 348    Accounting Information Systems    3.00
    • BFIN 350    Advanced Financial Management    3.00
    • BFIN 351    Taxation    3.00
    • BFIN 353    International Finance    3.00
    • BFIN 391    Contemporary Issues in Finance and Investment    3.00
    • BMKT 261    Advertising    3.00
    • BMKT 262    Event Marketing    3.00
    • BMKT 263    Professional Selling Skills    3.00
    • BMKT 315    e-Business Analysis and Administration    3.00
    • BMKT 316    Branding and Innovation    3.00
    • BMKT 360    Marketing Research    3.00
    • BMKT 364    Consumer Behaviour    3.00
    • BMKT 365    Marketing Strategies and Decisions    3.00
    • BMKT 366    Professional Sales and Management    3.00
    • BMKT 369    e-Commerce and Marketing    3.00
    • ECON 210    Money and Banking    3.00
    • IBUS 255    Cross-Cultural Business    3.00
    • IBUS 321    International Business    3.00
    • IBUS 334    Communication and Culture in International Business    3.00
    • IBUS 340    International Trade Law    3.00
    • IBUS 357    International Marketing    3.00
    • IBUS 368    International Entrepreneurship    3.00
    • RMCP 172    Retail Technology/Store Management I    3.00
    • RMCP 173    Retail Finance/Store Management II    3.00
    • RMCP 181    Strategic Retail Buying    3.00
    Credits    30.00

    Second Year    Course Credits
    Required:    12.00

    • BADM 201    Business Information Systems    3.00
    • BADM 204    Introduction to Strategic Management    3.00
    • BADM 210    Business Statistics    3.00
    • BFIN 241    Finance for Managers    3.00
    Choose 12.00 credits from the following list:    12.00
    • BADM 107    Business Law I    3.00
    • BADM 202    People Management    3.00
    • BADM 206    Directed Study I    3.00
    • BADM 218    Leadership in Teams    3.00
    • BADM 268    Entrepreneurship/Small Business Management    3.00
    • BADM 270    Business Administration Current Issues I    3.00
    • BADM 274    Business Administration Special Topics I    3.00
    • BADM 301    Operations Management    3.00
    • BADM 302    Human Resource Management    3.00
    • BADM 303    Industrial Relations    3.00
    • BADM 305    Leadership    3.00
    • BADM 306    Directed Study II    3.00
    • BADM 307    Advanced Business Law II    3.00
    • BADM 310    Quantitative Methods III    3.00
    • BADM 318    Project Management    3.00
    • BADM 320    Special Topics in Business Administration I    3.00
    • BADM 321    Special Topics in Business Administration II    3.00
    • BADM 322    Current Issues in Business Administration I    3.00
    • BADM 323    Current Issues in Business Administration II    3.00
    • BADM 324    Current Issues in Business Administration III    3.00
    • BADM 325    Special Topics in Business Administration III    3.00
    • BADM 329    Performance Management    3.00
    • BADM 335    Workplace Development    3.00
    • BADM 382    Case Analysis and Decision Making in Human Resources Management    3.00
    • BCPT 121    Business Computing I    3.00
    • BCPT 122    Business Computing II    3.00
    • BCPT 123    Business Computing Basics    3.00
    • BCPT 220    Presentation and Advertising Graphics    3.00
    • BCPT 221    Business Computing III - Electronic Commerce    3.00
    • BCPT 223    Advanced Excel with Visual Basic for Applications    3.00
    • BCPT 225    Managing Business Networks and Databases    3.00
    • BCPT 305    Management of Information Systems    3.00
    • BCPT 325    Business Technology Disaster Recovery and Planning    3.00
    • BCPT 326    Advanced Web Design    3.00
    • BFIN 142    Financial Accounting I    3.00
    • BFIN 244    Managerial Accounting    3.00
    • BFIN 246    Financial Accounting II    3.00
    • BFIN 249    Accounting Microcomputer Applications    3.00
    • BFIN 331    Assurance and Auditing    3.00
    • BFIN 341    Cost Accounting I    3.00
    • BFIN 342    Cost Accounting II    3.00
    • BFIN 347    Financial Accounting III    3.00
    • BFIN 348    Accounting Information Systems    3.00
    • BFIN 350    Advanced Financial Management    3.00
    • BFIN 351    Taxation    3.00
    • BFIN 353    International Finance    3.00
    • BFIN 391    Contemporary Issues in Finance and Investment    3.00
    • BMKT 261    Advertising    3.00
    • BMKT 262    Event Marketing    3.00
    • BMKT 263    Professional Selling Skills    3.00
    • BMKT 315    e-Business Analysis and Administration    3.00
    • BMKT 316    Branding and Innovation    3.00
    • BMKT 360    Marketing Research    3.00
    • BMKT 364    Consumer Behaviour    3.00
    • BMKT 365    Marketing Strategies and Decisions    3.00
    • BMKT 366    Professional Sales and Management    3.00
    • BMKT 367    Promotion Strategy and Analysis    3.00
    • BMKT 369    e-Commerce and Marketing    3.00
    • ECON 210    Money and Banking    3.00
    • IBUS 255    Cross-Cultural Business    3.00
    • IBUS 321    International Business    3.00
    • IBUS 334    Communication and Culture in International Business    3.00
    • IBUS 340    International Trade Law    3.00
    • IBUS 357    International Marketing    3.00
    • IBUS 368    International Entrepreneurship    3.00
    • RMCP 172    Retail Technology/Store Management I    3.00
    • RMCP 173    Retail Finance/Store Management II    3.00
    • RMCP 181    Strategic Retail Buying    3.00
    Credits    24.00

    University Transferable Arts and/or Science Electives
    Course Credits

    Choose 6.00 credits of electives:    6.00
    Credits    6.00

    Total Program Credits    60.00

    BADM 101    Management
    3.00 credits    (4,0,0) hrs    15 wks
    Students study modern management practices, current events, ethics and problem solving. In addition, students will study and practice effective business presentations and public speaking. The course instructors will facilitate discussion and integrate topics through the use of contemporary business issues.

    BADM 102    Quantitative Methods
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: Principles of Math 11 with a minimum C grade or Applications of Math 12 with a minimum C grade, or BTEC 115 with a minimum B grade, or MATH 096 or BMTH 044 with a minimum C grade
    This course provides a strong foundation in the mathematics of finance and business. The student will utilize standard financial models in analysis, problem solving, and decision-making. Computer spreadsheet applications are utilized.

    BADM 103    Supervisory Skills
    3.00 credits    (4,0,0) hrs    15 wks
    This is a study of the human elements in organizations, with emphasis on group behaviour. Concepts include persuasion, guidance and understanding of the individual within the group. Students will learn applications in human relations management, i.e. leadership, power, authority, group dynamics, formal and informal organization, communications, conflict, and the introduction of change. This course is offered at the Sechelt and Squamish campuses only.

    BADM 106    Organizational Behaviour
    3.00 credits    (4,0,0) hrs    15 wks
    The objective of this course is to allow the student to develop the necessary skills and conceptual tools to both understand and deal effectively with human behaviour in organizations. These skills are of at least two kinds:
    1. Interpersonal, that is, relating more effectively with other individuals and groups, and
    2. Analytical, to be able to perceive and understand situations accurately, and make effective decisions based on this understanding.

    BADM 107    Business Law I
    3.00 credits    (4,0,0) hrs    15 wks
    Students will be introduced to the components of the Canadian legal system, and will examine the effect of both common and statute law on business relationships. A study of the basic principles of commercial law will provide the foundation for a detailed examination of contract law, including the sale of goods, consumer protection legislation, and employment and labour law, as well as an examination of tort law, intellectual property, insurance, company and partnership law, and creditor remedies.

    BADM 201    Business Information Systems
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 30 post-secondary credits
    Students will be required to apply the concepts and theories learned in their first year courses to solve integrated business problems in a logical and literate manner. The importance of accurate, dependable, management information for problem solving will be illustrated through case study analysis and a major group project.

    BADM 202    People Management
    3.00 credits    (4,0,0) hrs    15 wks
    This introductory course provides the student with practical human resources management knowledge and skills used by supervisors and line managers. Special emphasis is placed on current legislation affecting the workplace and on day-to-day performance management. It also provides a basis for the student to assist a human resources practitioner where the student can build on the knowledge to take on a more specialized role.

    BADM 204    Introduction to Strategic Management
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BFIN 241 is a prerequisite or co-requisite
    This course brings together the content of all previous Business Administration courses. There will be a focus on the methods of strategic management and business analyses that utilize the entire cross-section of skills that have been developed in the previous terms of study.

    BADM 206    Directed Study I
    3.00 credits    (0,0,6.66) hrs    15 wks
    Prerequisite: 45 post-secondary Business Administration credits
    This course is designed to provide students with 100 hours of directed study experience in business, industry or government. The purpose of this course is for students to gain relevant experience and to make an easier transition into the workforce. Major emphasis of this experience is to allow students to put existing business education skills into practice while learning new business skills. Students will be able to recognize and understand the scope and relationship of business administration functions.

    BADM 210    Business Statistics
    3.00 credits    (4,0,0) hrs    15 wks
    This course provides a strong foundation in basic business statistics emphasizing analysis and decision-making in the face of certainty and uncertainty. Spreadsheet applications of descriptive, inferential, and bivariate models are utilized. A working knowledge of spreadsheets, e.g. Microsoft Excel, Linux Spreadsheets, Google Spreadsheets, etc. is required.

    BADM 218    Leadership in Teams
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 101 and 106 or BTEC 252
    This course develops the student's understanding of the theory and practical applications required to be an effective team leader. Students will demonstrate abilities and skills in a variety of team environments designed to develop practical and valuable leadership experience.

    BADM 268    Entrepreneurship/Small Business Management
    3.00 credits    (4,0,0) hrs    15 wks
    Skills needed in problem solving and researching the small business environment will be learned and applied. Business owners, managers and would-be decision makers are encouraged to take this course. The instructor and guest lecturers from the business community will lead students through detailed aspects of business from finance to human relations. The production of the business plan will be discussed and part of a plan will be written.

    BADM 270    Business Administration Current Issues I
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 30 post-secondary Business Administration credits
    The course will highlight topics of special interest, such as Intercultural Business Practices, Strategic Management, and Marketing the Olympics to business students. Specific topic expertise, such as international faculty, business experts, and leadership specialists will teach this course. This combination will add real-life value to the subject matter and build on the students business concepts. This course will encourage students to explore and more fully understand the specialized area of concern.

    BADM 274    Business Administration Special Topics I
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 30 post-secondary Business Administration credits
    The course will highlight topics of special interest, such as European Union, Globalization, and Canadian Demographics to business students. Specific topic expertise, such as international faculty, business experts, and leadership specialists will teach this course. This combination will add real-life value to the subject matter and build on the students business concepts. This course will encourage students to explore and more fully understand the specialized area of concern.

    BADM 301    Operations Management
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 210
    Of special interest to generalist managers and operators of small businesses, this course familiarizes the student with the principles, practices, and functions of production-operations management, using modern decision-making aids. Foundation skills in production and control (inventory, quality and cost) are examined using computing devices and procedures.
    Note: Working knowledge of Excel is expected.

    BADM 302    Human Resource Management
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary credits
    This course provides the student with a basic, functional understanding of current personnel/human resource-management concepts and applications in developing small and larger business. Special emphasis will be placed on the concept of human resource management being the responsibility of all management, not just the personnel department.

    BADM 303    Industrial Relations
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary credits
    This course introduces the student to labour unions and their relationship with management. Topics covered include the labour code, collective bargaining and dispute resolution.

    BADM 305    Leadership
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 106 or BTEC 252 plus 42 post-secondary Business Administration credits
    This course will provide the student with an understanding of what effective leadership means and how he or she can be a more effective leader. This will be done through a combination of theoretical work, discussions with community leaders and through the development of critical leadership skills and competencies. Specific competencies will include conflict resolution skills, coaching skills, and facilitation skills.

    BADM 306    Directed Study II
    3.00 credits    (0,0,6.66) hrs    15 wks
    Prerequisite: 60 post-secondary Business Administration credits
    This course is designed to provide students with 100 hours of directed study experience in business, industry or government. The purpose of this course is for students to gain relevant experience and to make an easier transition into the workforce. Major emphasis of this experience is to allow students to put existing business education skills into practice while learning new business skills. Students will be able to recognize and understand the scope and relationship of business administration functions.

    BADM 307    Advanced Business Law II
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM107, or an introductory college or university course in commercial or contract law
    This law course will examine the effect of both common and statute law on business relationships. A review of the basic principles of commercial law will lead to the examination of more complex contractual relationships such as discharge of contract, agency, bailment, real property, commercial tenancy, legal devices for securing credit including mortgages and bankruptcy. Other topics include competition law, management and operation of a corporation and intellectual property.

    BADM 310    Quantitative Methods III
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 102, BADM 210 and BCPT 122 or BCPT 123 or BTEC 124 or 149
    This course provides the student with a practical understanding of the application and theoretical foundation of commonly used techniques in statistical modelling, particularly Linear Regression and Time Series Analysis. Data analysis software is extensively used in these applications. Linear Programming Models will also be introduced and graphical and computer-generated solutions will be developed and analyzed.

    BADM 318    Project Management
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 60 post-secondary credits
    All business leaders must know how to manage projects and yet it is the least understood of important and fundamental leader attributes. A project can be defined as any activity that is not repetitive. It can be as small as the implementation of a word processing system, or as large as the designing, building and equipping of a new industrial complex, such as an oil refinery. Project management is the mechanism by which organizations cope with the introduction of new systems, products and processes, and any changes outside the normal day-to-day operations. This essential ability is the key to the survival of most enterprises. The goal of this course is the cover all aspects of project management: qualitative and quantitative with many practical examples in both business and technology.

    BADM 320    Special Topics in Business Administration I
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary Business Administration credits
    This course will be offered from time-to-time to give students the opportunity to examine in-depth some aspect of business. The course will build on business concepts to explore and more fully understand some specialized area of concern. Normally such a course will take advantage of the short-term availability of some specific expertise such as faculty exchange or overseas offering.

    BADM 321    Special Topics in Business Administration II
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary Business Administration credits
    This course will be offered from time-to-time to give students the opportunity to examine in-depth some aspect of business. The course will build on business concepts to explore and more fully understand some specialized area of concern. Normally such a course will take advantage of the short-term availability of some specific expertise such as faculty exchange or overseas offering.

    BADM 322    Current Issues in Business Administration I
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary Business Administration credits
    This course will be offered from time-to-time to allow students to examine in-depth current issues related to business administration. This course will be thematic rather than discipline based and will build on business concepts to fully explore and understand some current issue concern. Normally such a course will take advantage of the short-term availability of some specific expertise such as faculty exchange or overseas offering.

    BADM 323    Current Issues in Business Administration II
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 268 plus 45 post-secondary Business Administration credits
    This course will be offered from time-to-time to allow students to examine in-depth current issues related to business administration. This course will be thematic rather than discipline based and will build on business concepts to fully explore and understand some current issue concern. Normally such a course will take advantage of the short-term availability of some specific expertise such as faculty exchange or overseas offering.

    BADM 324    Current Issues in Business Administration III
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary Business Administration credits
    This course will be offered from time-to-time to allow students to examine in-depth current issues related to business administration. This course will be thematic rather than discipline based and will build on business concepts to fully explore and understand some current issue concern. Normally such a course will take advantage of the short-term availability of some specific expertise such as faculty exchange or overseas offering.

    BADM 325    Special Topics in Business Administration III
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 45 post-secondary Business Administration credits
    This course will be offered from time-to-time to give students the opportunity to examine in-depth some aspect of business. The course will build on business concepts to explore and more fully understand some specialized area of concern. Normally such a course will take advantage of the short-term availability of some specific expertise such as faculty exchange or overseas offering.

    BADM 329    Performance Management
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 302 plus 60 post-secondary Business Administration credits
    This course will develop competency in prospective managers, supervisors, business owners and employees to improve individual employee or larger organizational performance.

    BADM 335    Workplace Development
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 302 plus 60 post-secondary Business Administration credits
    This course provides an overview of current training and development programs and practices as well as in-depth practical training skills useful for managers and employees who have general orientation and training responsibilities. Students also have the opportunity to work on their own career development

    BADM 382    Case Analysis and Decision Making in Human Resources Management
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 302 or 303
    This advanced human resource management course seeks to integrate the policies, procedures and methods covered in BADM 302 or BADM 303 with other functional areas which impact upon the management of Human resources systems. Stakeholder assumptions about work-force characteristics, management philosophy, business strategy, laws and society will be examined via a combination of cases, readings, research and peer discussion.

    BADM 406    Directed Study III
    3.00 credits    (0,0,6.66) hrs    15 wks
    Prerequisite: 60 post-secondary Business Administration credits
    This course is designed to provide students with 100 hours of directed study experience in business, industry or government. The purpose of this course is for students to gain relevant experience and to make an easier transition into the workforce. Major emphasis of this experience is to allow students to put business education skills into practice while learning new business skills. Students will be able to recognize and understand the scope of and relationship of business administration functions.

    BADM 460    Business and Society
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 90 post-secondary credits
    This course investigates the interdependence of business and society, particularly corporate social responsibility, ethics, socially responsive management and managing in an ever-changing environment.
    The course is intended to increase the student's knowledge of the complex linkages between business and society, with regard to the factors above and to enable them to understand the dilemmas facing business today.

    BADM 465    Management Decision Making
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 90 post-secondary credits
    This course offers a basic introduction to the decision analysis framework and explains how it can be used to facilitate and formalize the decision-making process. It describes techniques that managers can use to supplement their existing decision-making skills, how to decide when or whether to use a particular method, and how to implement it. The course is concerned with decision-making under conditions such as uncertainty, multiple objectives, multiple decision-makers or interest groups, large impacts, and long timelines.

    BADM 466    Managing Change
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 90 post-secondary credits
    This upper level course builds on your knowledge about people in organizations. You will develop strategic perspectives on managing the four phases of change and you will explore your role as a change agent within an organization. Through readings and applied activities, you will examine the personal factors that managers/leaders use when leading a change you will investigate the factors impacting upon change within the organization. The aim of this course is thus twofold: to provide you with a better understanding of the challenges involved in managing organizational change and to develop a perspective that will assist you in dealing with change regardless of what your position is within an organization.

    BADM 470    Business Policy and Strategy
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: 90 post-secondary credits
    This course examines the components and processes of the strategic management model, using examples from Canada and the United States. Students learn to do case analysis throughout the course. Topics covered include strategic management, social responsibility, environmental and internal analysis and diagnosis, strategy selection and implementation and evaluation. (CGA, CIM, CMA, CUIC, ICB, PMAC)

    BADM 475    Negotiation Skills
    3.00 credits    (4,0,0) hrs    15 wks
    Prerequisite: BADM 305 plus 70 post-secondary credits
    This course will clarify an interest-based negotiation approach and practice negotiating for mutual gain outcome; based on Harvard University's Negotiation Program. Students will practice specific "micro-skills" in small group activities and apply the skill building in simulated negotiation sessions. The course will also look at mediation and how to intervene in employee disputes when the manager may need to act as a third party.
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