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Office Administration - Medical Ontario College Diploma

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  • Objectives
    This two-year professional program is designed to provide students with an extensive practical understanding and knowledge to perform administrative support in a wide variety of medical environments. The focus will be on medical terminology and transcription, medical billing, patient management, medical office procedures, medical ethics, and research. The emphasis will be on interpersonal, communication, organizational, technical, and problem-solving skills applied to enhance the effective operation of the medical environment.Expert training in computerized medical records systems, billing systems and other office equipment technology applications will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, co-ordination and task completion. Utilizing these skills, students will be capable of overseeing a variety of medical office environments. Researching, developing, and presenting accurate medical documentation, correspondence, and reports will be emphasized.
  • Practical experience
    A four-week medical office environment workplace component will provide the student with practical, hands-on experience and the opportunity to apply the theories and concepts learned in the Office Administration - Medical program classroom.
  • Academic Title
    Office Administration - Medical Ontario College Diploma
  • Course description
    Level 1    Credits
    Take all of the following Mandatory Courses:

    Group 1
    • ACCT-1034    Accounting Fundamentals     4.00
    • ADMN-1014    Administrative Documentation 1     4.00
    • MATH-1143    Fundamental Mathematics for Business     3.00
    • BUSI-1060    Strategies for Success     1.00
    • MGMT-3052    Understanding Workplace Behaviours     3.00

    Group 2

    TAKE WRIT-1032 OR WRIT-1034
    • WRIT-1032    Reason & Writing - Business 1     3.00
    • WRIT-1034    Reason & Writing 1 - EAP     4.00

    Level 2    Credits
    Take all of the following Mandatory Courses:
    • ACCT-3029    QuickBooks Applications     4.00
    • ADMN-3006    Administrative Documentation 2     4.00
    • ADMN-1013    Office Procedures & Strategies     4.00
    • COMP-1100    Spreadsheet Design and Production     3.00
    • COMP-3019    Principles of Dynamic Presentations     3.00
    • COMM-3043    Professional Comm for Office Environment     3.00

    Level 3    Credits
    Gen Ed - Take a 3 credit General Education elective course
    Take all of the following Mandatory Courses:
    • ADMN-3005    Medical Office Procedures 1     4.00
    • ADMN-1012    Medical Terminology & Anatomy 1     4.00
    • COMP-3069    Medical Transcription 1     3.00
    • COMP-5047    Medical Spreadsheet Applications     3.00
    • ADMN-3002    Canadian Business in the Global Economy     3.00

    Level 4    Credits
    Take all of the following Mandatory Courses:
    • ACCT-5008    Medical Billing     3.00
    • ADMN-5001    Medical Office Procedures 2     3.00
    • ADMN-5002    Medical Terminology & Anatomy 2     3.00
    • COMP-5048    Medical Transcription 2     3.00
    • COMP-5049    Medical Database Management     3.00
    • WRKE-5001    Medical Work Placement     6.60

    Gen Ed - Electives
    Take 3 General Education Credits -
    Normally taken in Level 3

    ACCT-1034 -  Accounting Fundamentals

    Employees require sound understanding of both accounting procedures and basic accounting principles and thinking skills.This course introduces the accounting cycle by recording transactions and writing financial statements for service and merchandising businesses.

    ACCT-3029 -  QuickBooks Applications

    This is the continuation of the first-semester accounting course. Students will use QuickBooks accounting software to manage business revenue and expenses, process payroll, reconcile bank accounts, track inventory, and create useful reports. As well, students will continue to study accounting theory with emphasis on cash control, banking, and payroll.

    ACCT-5008 -  Medical Billing

    Students will learn both manual and medical billing software methods for managing financial records in various medical environments. This course will provide the student with an overview of patient billing and office accounting. The students will gain hands-on experience with one particular billing software application, as the skill set utilized for one specific software application is easily transferable to other billing software applications. Government legislation, third party billing, and insurance protocol will be highlighted. Professional ethics, privacy, and confidentiality will be emphasized throughout the course.

    ADMN-1012 -  Medical Terminology & Anatomy 1

    This course introduces the student to medical terminology and anatomy to provide a framework of knowledge that will be integrated throughout all of the Office Administration - Medical courses. An introduction to anatomy will provide a basic understanding and working knowledge of the human body. The history and composition of medical language will be explored. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    ADMN-1013 -  Office Procedures & Strategies
    In addition to an in-basket simulation, studentswill learn the importance of customer service,telephone techniques, telework, mail processing,and reprographics. A strong emphasis will beplaced on learning electronic and manual recordsmanagement, managing an Outlook account, preparingfor employment, and providing exceptionaladministrative support in today's officeenvironment.

    ADMN-1014 -  Administrative Documentation 1
    Keyboarding speed, accuracy and technique combinedwith electronic file management and basic Internetresearch are essential skills required foreffective computer usage. Proper keyboarding,grammar, and proofreading techniques will betaught and reinforced. Introductory wordprocessing concepts and commands will be appliedto the production of business documents.

    ADMN-3002 -  Canadian Business in the Global Economy

    Current issues and trends affecting Canadian businesses domestically and internationally will be addressed. Topics include: introductory business law; types of organizations; significance of global economy; effects of sociology and politics on the conduct of international business; imports, exports, and customs; the nature of business management and management as it relates to social responsibility; organizational structure; financial systems; environmental issues; free trade; marketing processes; and business plans.

    ADMN-3005 -  Medical Office Procedures 1

    This course introduces the student to the skills and knowledge required to perform administrative support in a wide variety of medical environments. The course emphasizes the interaction of people, technology, equipment, and procedures in the medical environment. The work of a medical office administrative assistant is unique. It combines a high level of caring about people and attention to day-to-day details of running a practice, a private clinic or laboratory, a hospital department, or a research facility. Emphasis will be placed on interpersonal, problem solving, critical thinking, and organizational skills. The importance of professional ethics, privacy, and confidentiality will be highlighted throughout the course.

    ADMN-3006 -  Administrative Documentation 2

    Students will continue to build text and datainput speed and accuracy required to meet multipledeadlines encountered in subsequent courses, aswell as in today's business environment. Properkeyboarding, grammar, and proofreading techniqueswill be reinforced. Intermediate word processingconcepts and commands will be applied to businessdocuments.

    ADMN-5001 -  Medical Office Procedures 2

    This course further develops the skills and knowledge introduced in Medical Office Procedures 1 required to perform administrative support in a wide variety of medical environments. The student will develop high level technical, interpersonal, problem solving, critical thinking and organizational skills required to work in today’s busy medical office environments. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    ADMN-5002 -  Medical Terminology & Anatomy 2

    This course will build on the framework of medicalterminology and anatomy introduced in MedicalTerminology & Anatomy 1. The student will furtherdevelop a higher level understanding of the humanbody and increased medical terminology as theyrelate to various disciplines in the medicalfield. The importance of professional ethics,privacy and confidentiality will be highlightedthroughout the course.

    BUSI-1060 -  Strategies for Success

    This course presents and helps to develop some of the skills required to achieve college and career success. Areas of focus include: goal-setting, time management, note-taking from texts and lectures, study skills, test preparation strategies, and managing college life.

    COMM-3043 -  Professional Comm for Office Environment

    This course develops students' professionalcommunication skills and furthers their knowledgeof grammar, sentences structure, and compositionskills. Students analyze program-related problemsand text and plan appropriate responses. Theseresponses including summarizing or rewordinginformation and ideas, editing existing text, andcomposing responses. Assignments and tasks arebased on information presented in administrativedocumentation, procedures, ethics, andorganizational behavior. A computer lab is usedfor writing assignments in a simulated workenvironment.

    COMP-1100 -  Spreadsheet Design and Production

    Spreadsheets are a versatile tool for both personal and business use. Learn how to organize and analyze numeric data to create budgets, illustrate sales trends in charts, compute monthly loan payments and sort data.

    COMP-3019 -  Principles of Dynamic Presentations
    Presentation of information in a concise and effective format is an important skill for office administrators. An emphasis on theory applied in experiential activities will develop strategies for building the effective presentations required in today's workplace. Presentation software will be utilized at an advanced level to present data as an on-screen slide show, incorporating animation and special effects, and for the appropriate use of handouts.

    COMP-3069 -  Medical Transcription 1

    This course introduces the student to medical transcription and builds on previously acquired general transcription skills. The student will apply the basic knowledge concurrently learned in Medical Terminology and Anatomy 1 in the completion of various medical documents and records. As a transcriptionist, you are charged with the responsibility of assuring that the physician's words are recorded promptly and accurately. Advanced technology such as voice recognition systems, electronic patient records and electronic signatures directly affect the transcriptionist's role. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    COMP-5047 -  Medical Spreadsheet Applications

    In a medical office, creating, editing and analyzing data in spreadsheets is fundamental to successful practice management. Students will further their Excel knowledge by building complex formulae, manage range names, create tables and lists incorporating Excel's database capabilities, and apply advanced features to analyze, summarize, protect, and share data. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    COMP-5048 -  Medical Transcription 2

    This course builds on previously acquired medical transcription skills achieved in Medical Transcription 1, with the goal of advancing speed, accuracy and medical terminology. The student will apply the basic knowledge learned in Medical Terminology and Anatomy 1, and concurrently learned knowledge in Medical Terminology and Anatomy 2, in the completion of various medical documents and records. As a transcriptionist, you are charged with the responsibility of assuring that the physician’s words are recorded promptly and accurately. Advanced technology such as voice recognition systems, electronic patient records and electronic signatures directly affect the transcriptionist’s role. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    COMP-5049 -  Medical Database Management

    Managing electronic medical records is important to successful practice management. Students will use database software to create, edit, and extract data from a database. Emphasis will be on designing relational tables, queries, forms, and reports. The importance of professional ethics, privacy and confidentiality will be highlighted throughout the course.

    MATH-1143 -  Fundamental Mathematics for Business

    This course provides the basic mathematical concepts which prepare students for success in their future courses, in particular focusing on computer applications and accounting. Topics are presented in the context of real world applications which students will encounter in the workplace.

    MGMT-3052 -  Understanding Workplace Behaviours

    This course provides a broad understanding of the workplace by investigating individual, group and organizational behaviours. Students will be given the opportunity to assess their own behaviours while observing and discussing the diverse behaviours of others as they interact in various capacities, situations and assorted environments. By studying human social behaviour under the context of an organization, students should experience an easier transition while adjusting to any changes in future workplace and/or career choices.

    WRIT-1032 -  Reason & Writing - Business 1

    This course will introduce business students to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. This course will also introduce students to selected business terms.

    WRIT-1034 -  Reason & Writing 1 - EAP

    This course will introduce students whose first language is not English to essential principles of reading, writing, and reasoning at the postsecondary level. Students will identify, summarize, analyze, and evaluate multiple short readings and write persuasive response essays to develop their vocabulary, comprehension, grammar, and critical thinking. Special attention will also be paid to developing academic vocabulary, correcting common ESL errors, enhancing academic listening and note-taking skills, and improving oral fluency and confidence.

    WRKE-5001 -  Medical Work Placement

    The first ten weeks of the course will be classroom-based preparing the student to apply for work placement in a medical office environment during the last four weeks of the course. This course will provide the student with practical, hands-on experience, and the opportunity to apply the theories and concepts learned in the Office Administration – Medical Program classroom. Professional ethics, privacy and confidentiality will be emphasized throughout the course.

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