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Health Office Administration Ontario College Diploma

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  • Objectives
    The Health Office Administration program will provide you with the knowledge and skills to work in manage a variety of health office environments. You will study various business and health related courses. This program will provide exposure to dental, medical and other specialized health office settings. You will also learn the skills specific to working as a clinical secretary/coordinator in a hospital setting.
  • Practical experience
    You will have the opportunity to consolidate your skills and classroom theory through an 8-week work placement at the end of the second year of the program.
  • Academic Title
    Health Office Administration Ontario College Diploma
  • Course description
    Level One
    ADMN1030     Introduction To Health Care Delivery Systems

    Description: This exploratory course is intended to provide a broad overview of the Canadian and Provincial health care systems with an emphasis upon current issues and concerns. Continuing developments in health care reform will be explored. The role of various health care providers will be examined as changes in health care reform continue to impact on all members of the health care team. The consumer role in health care will be studied with a critical look at the influence of consumerism and its impact on health care from a financial and delivery perspective.
    Hours: 45
    Credits: 3

    ADMN1040     Health Care Terminology

    Description: Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. Note: Students are required to attend 9 in-class sessions. Instructor will provide a schedule the first night of class. This course is a credit in the Health Office Administration program(1047) .
    Hours: 45
    Credits: 3

    ADMN1050     Essentials of Anatomy and Physiology

    Description: This course will build on the knowledge acquired in Health Care Terminology by integrating medical terms with an in depth understanding of the anatomy and physiology of each body system. Diseases, treatments and related diagnostic tests associated with each body system will also be studies in some detail.
    Hours: 45
    Credits: 3

    ADMN1130     Medical Office Administration

    Description: Focusing on procedures and administrative services/tasks that apply to a variety of health care settings, this course builds on and draws from other courses within this program. A variety of teaching/learning methods will be used, as well as a variety of practical settings. Independent study, group work, community research assignments, tutorials, and classroom discussion will be used.
    Hours: 45
    Credits: 3

    COMM1410     Fundamentals for Effective Written Communication

    Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
    Hours: 45
    Credits: 3

    COMP1056     Business Computing Applications I
    Description: Introducing word processing and spreadsheet applications on a microcomputer, this course will teach: entering text, developing solutions to business problems, describing the processing cycle of a computer and how data is stored, the function and type of storage used in computers, input and output operations and the impact of computers on society.
    Hours: 45
    Credits: 3

    Level Two
    ACCT1060     Bookkeeping for Office Settings

    Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.
    Hours: 45
    Credits: 3

    ADMN1100     Wordprocessing and Transcription
    Description: The student is introduced to the use of transcription equipment to complete a variety of medical reports. Emphasis is on developing speed and accuracy and enhancing listening, proofreading and editing skills. Advanced features of Word will be utilized in this course.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1040, COMP1056

    ADMN1110     Keyboarding Speed

    Description: Students will be tested to ensure that they achieve a minimum speed of 55 words per minute. A pass in this course will be achieved when the student attains this speed.
    Hours: 1
    Credits:

    ADMN1140     Hospital Unit Administration

    Description: This course will provide the student with a variety of health office administrative policies, procedures and practices that will be useful in management of health offices. The student will have the opportunity to apply general office administration concepts to a variety of health office settings.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1130

    COMM2020     Communication In Health Care
    Description: The focus of the course is to learn skills of communicating that can be applied in a variety of health care situations and settings. Topics will include techniques effective in dealing with the client under stress, including the aggressive, anxious, abused, substance dependent, depressed or grieving client. The student will also learn appropriate ways of relating to children and adults in different life stages, and of interacting with clients who have disabilities affecting communication. Also addressed will be the development of intercultural communication skills.
    Hours: 45
    Credits: 3

    COMP1140     Computer Applications In The Health Office
    Description: This course will focus on the examination of selected computerized health applications that one would most likely encounter in a physicians office. Common elements of scheduling and billing generic to other health disciplines are highlighted. This course is delivered using a problem based learning approach. The student will work through selected learning modules in a self-directed manner. Medical office simulations will consolidate the student’s ability of manage components of practice management in the computerized environment. The ethical/legal considerations regarding the use of computer generated client information will be examined in this course.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1130

          Electives: General Education
    Description: Student must complete a minimum of 45 Hours

    Level Three
    ADMN1150     Health Information Management

    Description: This management course will equip students with various practical methods of handling the documentation of patient information. Students will learn how to effectively administer short term and long term planning strategies. by learning applications of basic operational systems, students will be able to enhance productivity in any health office environment. These students will learn to select the appropriate organizational structures to coordinate a well-ordered, well-regulated health office.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1030

    ADMN2030     Dental Science & Administrative Practice

    Description: This course will build upon learning that has taken place in the first year. The student will learn about identification systems, and further develop skills enabling him/her to read, understand and transcribe information and symbols on client records, such as prescriptions, odontograms, and treatment records. This course will include an orientation to the philosophy of the prevention of dental disease and the effect of nutrition on oral health. This course will provide sufficient information for basic employer-directed preventative health teaching of dental clients.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1040, ADMN1050, ADMN1130

    ADMN2090     Client Health and Office Implications
    Description: Students in this course will discover the effects of failures in the normal functioning of body cells, organs and systems. The most common disorders of each body system will then be discussed. Some attention will also be given to prevention. Students working in a hospital setting will be prepared to prioritize orders.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1040, ADMN1050

    ADMN2100     Specialized Health Office Practice

    Description: This course will introduce students to some of the unique aspects of the health insurance office environment. By transferring knowledge gained in other Health Office Administration Program courses to the health insurance industry, students will develop an introductory understanding of the roles of the office professionals working in various departments.
    Hours: 45
    Credits: 3

    ADMN2110     Medical Transcription A

    Description: The students will be able to interpret and transcribe dictation by physicians and other health care professionals regarding client assessment, work-up, therapeutic procedures, clinical course, diagnosis, and prognosis. The student will obtain mastery in language skills, grammar, punctuation, capitalization, spelling, formatting, and an operational knowledge of transcription equipment. The goal of this course is to enable the student to produce error-free documents in the health services setting. Students with effective medical transcription skills can find a broad base of employment opportunities.
    Hours: 45
    Credits: 3
    Pre-Requisites: ADMN1040, ADMN1050, ADMN1100, ADMN1130

    LIBS1010     Critical Thinking Skills
    Description: This course is designed to provide students with knowledge and skills to make decisions based on carefully focused and deliberately determined ways of thinking. The course will take a balanced approach to learning critical thinking skills and will include theory, analysis and experiential applications.
    Hours: 45
    Credits: 3

    Level Four
    ADMN2050     Integrated Office Management

    Description: Integrated Office Management builds and expands upon learning achieved in previous semesters, thus effectively preparing the student for integration into the workplace setting. Workplace simulations will emphasize advanced skills in the health office and hospital environment. Guest speakers from a variety of occupational settings will address issues, responsibilities, professional expectations and the demands of working in health administration. The importance of ongoing education and professional development will be discussed. The student will learn how to update a professional resume, cover letter, and practice interviewing techniques in preparation for his/her placement experience and eventual job search. Professionalism in health care settings will be reviewed emphasizing dress, manner and appearance. This course uses facilitated class discussion format and the application of knowledge through the completion of simulated work experiences.
    Hours: 45
    Credits: 3
    Pre-Requisites: ACCT1060, ADMN1140, ADMN2030, ADMN2090, ADMN2110, COMP1140, LIBS1010, ADMN1150

    ADMN2080     Advanced Keyboarding
    Description: Upon completion of this course, students must demonstrate the ability to touch-type at a minimum net speed consistent with standard business requirements by successfully completing a five-minute typing test using new material. Exemptions may be granted for those providing acceptable documentation as proof of their ability to meet course outcomes.
    Hours: 1
    Credits:

    ADMN2120     Medical Transcription B
    Description: The students will be able to interpret and transcribe dictation by physicians and other health care professionals regarding client assessment, work-up, therapeutic procedures, clinical course, diagnosis, and prognosis. The student will obtain mastery in language skills, grammar, punctuation, capitalization, spelling, formatting, and an operational knowledge of transcription equipment. The goal of this course is to enable the student to produce error-free documents in the health services setting. Students with effective medical transcription skills can find a broad base of employment opportunities.
    Hours: 14
    Credits: 1
    Pre-Requisites: ADMN2110

    ADMN2130     Work Field Placement

    Description: During the last 8 weeks of this program (280 hours) the student will be required to apply knowledge and skill acquired throughout the program by working in the occupational setting of his/her choice.* In most cases, the student will work under the direction of an employer or preceptor. The student once familiar with the workplace setting will work more independently (at the discretion of the employer/preceptor). This work place experience may include medical, dental, chiropractic, optometry offices, hospital clinical settings, long term care facilities, outpatient clinics and urgent care or walk in clinics, and related positions in industry, e.g. (insurance companies). The student is required to secure his/her placement area with the exception of hospitals. Other placements identified by the student must be approved by the program coordinator. This is an unpaid work experience.
    Hours: 280
    Credits: 10
    Pre-Requisites: ACCT1060, ADMN1110, ADMN1140, ADMN2030, ADMN2090, COMM2020, COMP1056, ADMN1150

    ADMN2160     Transition to the Health Office

    Description: This course will enable the student to learn necessary administrative skills to function effectively in a health-related office environment.
    Hours: 45
    Credits: 3

    BUS2030     Applied Ethics

    Description: This course will familiarize students with the bases of ethical theory and assist them in the development of a critical process for making ethical decisions. Students will learn to make these decisions in the context of their discipline of study.
    Hours: 45
    Credits: 3

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