Course description
Level One
BUS1180 Customer Service
Description: This course will introduce the participant to customer service strategies such as customer awareness, conversation techniques, identifying the customer, responding to situations, listening skills, outbound and inbound techniques and meeting customer expectations. The importance of customer satisfaction and fostering customer relationships will be explored. In many business scenarios the IT support person will provide "Help Desk" services. This course will place particular emphasis on this support role as it relates to achieving high customer satisfaction.
Hours: 25
Credits: 2
CDEV1130 Job Search
Description: This course is designed to prepare participants for the work required to find a job. It presents inside information on finding a job and teaches skills that produce results. Objectives will be selected for participants according to personal background and goals.
Hours: 25
Credits: 2
CDEV1210 Work Placement (IT)
Description: There will be a ten week work placement on completion of the in-class component for each participant that successfully completes the program.
Hours: 250
Credits: 9
COMM1820 Communications
Description: This course will introduce students to business communications. Students will learn to identify their audience and write effective documents for a technical environment. The proper procedure for writing reports will be practiced in this class.
Hours: 25
Credits: 2
COMP1505 A+ Hardware and Software
Description: This course provides participants with the practical hands-on approach needed to provide sound judgment and a high standard of professionalism when working with business technology. Participants will be fully capable of changing/upgrading the internal components of the System Unit, choosing and pricing out new systems based on user requirements, and selecting/suggesting the appropriate user software.
Hours: 100
Credits: 7
COMP1515 Network +
Description: This course focuses on the skills necessary for installing and configuring a TCP/IP network. Areas of training include: networking models and architectures, media types, connectivity equipment and protocols. These components will be applied to local and wide area networking using a variety of network operating systems.
Hours: 75
Credits: 5
COMP1525 Windows Vista
Description: This course introduces students to the capabilities of Vista. Topics covered include: creating documents, working with files, using Explorer, managing files and folders, and creating an efficient work environment. Accessories such as Notepad, Calculator, Wordpad and Paint will also be covered. An introduction to the Internet will also be included.
Hours: 100
Credits: 7
COMP1535 Blackberry Support
Description: The student will learn the basic operations of the Blackberry and how to deal with problems and solutions that a Blackberry user would encounter.
Hours: 25
Credits: 2
COMP1545 Windows Server 2003
Description: Using the Windows Server operating system, this course explains the important features that allow the user to configure and maintain a network server. Students will learn how to: install and configure, manage groups, folders, files and object security, and administer the network.
Hours: 75
Credits: 5
COMP1555 Active Directory Design and Implementation
Description: The The student is introduced to the concepts of creating a properly designed and configured Active Directory that is one of the most critical components of a successful, stable and manageable Windows 2000/2003 server operating environment. The hands-on component will show the student how to setup and implement an active directory.
Hours: 100
Credits: 7
COMP1565 Network Implementation and Administration
Description: This course will provide the student with an overview of the implementation process, detailed with specifics and recommendations to ensure a successful implementation. Also discussed will be the day-to-day running of an operation of computer networks and support other users of computer applications and technology. This may involve responding to individual problems and finding quick, workable solutions, or may involve working on projects that solve or avoid longer term or larger problems.
Hours: 50
Credits: 3
COMP1575 Exchange 2003/2007
Description: This course explores many everyday and important features of creating and maintaining a well run Microsoft Exchange Server. Students will install, manage recipients and addresses, use public folders, set up security, discuss backup and recovery features, and deal with issues such as routing and internet connectivity.
Hours: 100
Credits: 7
COMP1585 Blackberry Enterprise Server Administration
Description: This course provides a way to improve familiarity with the management interface, troubleshooting techniques, problem solving skills and the tasks associated with day-to-day operation of the BlackBerry Enterprise Solution. The student will learn how to trace message data flow and BlackBerry Mobile Data Service data flow dynamically through the solution.
Hours: 25
Credits: 2
