Conflict Resolution Certificate, Specializing in Negotiation

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Conflict Resolution Certificate, Specializing in Negotiation

  • Objectives This 252-hour (36 training day) specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills. It will equip you with concepts and skills to improve your personal and working relationships by learning how to handle conflict more constructively. Negotiation is a conflict resolution process in which the people involved in the situation talk directly with each other to arrive at an agreement or decision. This program teaches an approach to negotiation that involves looking for mutually satisfactory solutions.
  • Academic title Conflict Resolution Certificate, Specializing in Negotiation
  • Course description
    • CEJI 121*   Foundations of Collaborative Conflict Resolution: Workplace Focus
    • CEJI 133*   Dealing with Anger
    • CEJI 123*   Negotiation Skills Level 1
    • CEJI 126*   Mediation Skills Level 1
    • CEJI 122     Asserting Yourself in Conflict Situations
    • CEJI 135     Building Your Communication Toolbox
    • CEJI 125     Managing the Hostile Individual
    • CEJI 134     Balancing Empathy and Assertion

    *Required course— the others are electives.
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