Master of Engineering in Quality Systems Engineering

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  • Objectives
    The main intent of this program is twofold: First, the program is meant to prepare students with the skills, knowledge, expertise in cutting-edge technologies and best practices necessary for designing, modelling, analyzing, implementing and managing quality systems. Second, the program will put the emphasis on helping each individual acquire the skills and knowledge necessary to maximize his or her potential as a researcher in quality systems, lean engineering and supply chain management. Students will engage in applied research and academic course of study examining existing theory and ways in which these influence the quality of systems, services, products and processes.
  • Academic title
    Master of Engineering in Quality Systems Engineering
  • Course description
    Requirements for Completion

       1. Credits. A fully qualified candidate is required to successfully complete a minimum of 45 credits. Additional credits may be required in some cases.
       2. Courses. Students must take a total of 45 credits of course work including a minimum of 28 credits chosen from the Concordia Institute for Information Systems Engineering's graduate courses. In addition, students must take a non-credit seminar course.

    The breakdown of the 45 credits is as follows:

        * 12 credits from core courses (three 4-credit courses and one non-credit seminar course) in topic area E68
        * 8 credits from program elective courses in topic area E68
        * 20 credits in courses from all topic areas from departments within the Faculty of Engineering and Computer Science
        * 5 credits for a project or an elective four credit course and one credit seminar course. The topic of the project should be in the area of Quality Systems Engineering.

    E68 - Topic Area: Quality Systems Engineering (Course Description)

    Core Courses:

        * INSE 6210 Total Quality Methodologies in Engineering
        * INSE 6220 Advanced Statistical Approaches to Quality
        * INSE 6230 Total Quality Project Management
        * INSE 6240 Seminar in Executive Communication

    Program Elective Courses:

    Software Quality

        * INSE 6250 Quality Methodologies for Software
        * INSE 6260 Software Quality Assurance

    Systems Quality

        * INSE 6270 Quality-Based Systems Engineering
        * INSE 6280 Quality Assurance for Systems Engineering

    Procurement & Supply Chain Management

        * INSE 6290 Quality in Logistics and Supply Chain Management
        * INSE 6300 Quality Assurance in Supply Chain Management

    Core Courses

        * INSE 6210 - Total Quality Methodologies in Engineering (4 credits)

          Methodologies for quality engineering: Six Sigma, Achieving Competitive Excellence (ACE), Lean Engineering, ISO9000 series, comparative study; quality clinic process charts, relentless root cause analysis, mistake proofing, market feedback analysis, process improvement and waste elimination, visual control, standard work and process management, process certification, setup reduction, total productive maintenance; DMAIC and DMADV processes, define phase, project charter, project scoping and planning, measure phase, critical to quality requirements, quality functional deployment, analyze phase, functional and process requirements, design requirements, design concepts, high-level design capability elaboration and evaluation, design phase, detailed design capability elaboration and evaluation, failure mode and effects analysis, control and verification plans, verify phase, pilot-scale processes, pilot testing and evaluation, implementation planning, full-scale processes, start-up and testing, performance evaluation, turnover to operations and maintenance, transition to process management, project closure. A project.

        * INSE 6220 – Advanced Statistical Approaches to Quality (4 credits)

          Introduction to quality control and total quality, statistical concepts and techniques in quality control, graphical methods for data presentation and quality improvement, statistical basis for control charts, pattern analysis in control charts, control charts for variables, control charts for individual measurements, control charts for attributes, process capability analysis, CUSUM charts and EWMA charts, acceptance sampling by attributes, acceptance plans by variables, reliability models, reliability and life testing plans, multivariate quality control, multivariate methods, aspects of multivariate analysis, multivariate normal distribution, multivariate tests of hypotheses, multivariate analysis of variance, principal components analysis, factor analysis, discrimination and classification, multivariate quality control, multivariate linear regression, design of experiments (DOE), Taguchi method, completely randomized design (CRD), randomized complete block design (RCBD), incomplete block designs, latin square designs, graeco-latin square designs, factorial designs, fractional factorial designs, split plot designs, and nested designs (compared to cross-over designs), quality in the service sector, service industries and their characteristics, model for service quality and applications. A project.

        * INSE 6230 – Total Quality Project Management (4 credits)

          Role of a project manager, learning and applications, Project management processes, project management in quality initiatives, intellectual property protection, customer project management and critical-to-quality requirements, project planning and execution, team formation, goals, roles, procedures and interpersonal relationships, types of teams, creating a project plan, project tracking, project compliance requirements, sourcing and supplier qualification, government contract data rights, government property, risk management process, action planning, project communication, customer, team and stakeholder communications, communication planning and strategy, web-based collaboration, project management software tools. A project.

        * INSE 6240 – Seminar in Executive Communication (non-credit)
          Communication plan elaboration, preparing a presentation, developing a sound strategy, organizing for effectiveness, capturing the audience, the impromptu speech, introducing a speaker, reading a paper, leading a conference, interpersonal communication, use of voice, active listening, assertive speaking, giving and receiving feedback, assertive techniques, work styles, conflict and dispute resolution, negotiation, managing difficult situations, writing skills, interpersonal communications, business letters, formal reports, communication technology. A project.

    Elective Courses

    Software Quality

        * INSE 6250 - Quality Methodologies for Software (4 credits)

          Prerequisites: INSE 6210, COMP 5541 or equivalent.
          Quality methodologies for software, calculating sigma values, graphical analysis, quality processes for software, MAIC, DMADV, define overview, project context, initial analysis and design, life-cycle and multi-generational planning, project management, risk analysis, measure overview, customer needs, quality functional deployment for software, software metrics and requirements, scorecards, meta-models, specification languages (SDL, B, Z, etc.), software modeling (UML, Core, IDEF, etc.), graphical languages, design and verify overview, failure mode and effect analysis for software, defensive programming, smart and simple design, peer reviews, performance analysis, statistical tools, software testing, software verification. A project.

        * INSE 6260 - Software Quality Assurance (4 credits)

          Prerequisites: INSE 6210 or equivalent, COMP 5541 or equivalent.
          Quality assurance, quality factors, components of a software quality assurance system, contract review, software development and quality plans, activities and alternatives, integration of quality activities in a project lifecycle, reviews, software inspection, software verification, testing processes, static analysis, control-flow analysis, data-flow analysis, control-flow testing, loop testing, data-flow testing, transaction-flow testing, domain testing, type-based analysis, dynamic analysis, usage models, operational profiles, result and defect analysis, reliability, performance analysis, maintenance and reverse engineering, case tools and software quality assurance. A project.

    Systems Quality

        * INSE 6270 - Quality-Based Systems Engineering (4 credits)

          Prerequisite: INSE 6210 or equivalent.
          System engineering, quality-based system development process, acquisition and specification of system requirements, system design and prototyping, system implementation and testing. Modeling languages for system engineering (SysML, IDEF, CORE, etc.), exchange mechanisms for system engineering data (AP233, XMI, etc.), gathering, specification, formulation, and refinement of system requirements; customer requirements, market requirements, technical requirements, implementation requirements, eco-requirements (scenario-based requirements gathering and refinement, affinity diagram, analytic hierarchy analysis); conflict resolution (TRIZ); Management of system requirements in the design process (axiomatic design, decision tree, morphology matrix, systematic design), management of system requirements in the implementation process (six-sigma, ACE, Lean, ISO 9000, ERP, SAP, CMMS ), case studies.

        * INSE 6280 - Quality Assurance for Systems Engineering (4 credits)
          Prerequisite: INSE 6210 or equivalent, previously or concurrently.
          Introduction to quality assurance and quality factors in systems engineering, components of a quality assurance system, principles of Verification, Validation and Accreditation of systems (VV and A), system modeling languages, model semantics, techniques for V and V, principles of system simulation (types of problems, simulation systems and their classification, principles of simulation system design and implementation), V and V techniques for simulation models (problem entity, conceptual model, and computerized model), development of simulation platforms, standards for system simulation, High Level Architecture (HLA). A project.

    Procurement and Supply Chain Management

        * INSE 6290 - Quality in Logistics and Supply Chain Management (4 credits)

          Evolution of logistics, logistics (lingo, notation, master planning, role in business, performance analysis, activity profiling), total logistics cost profile, perfect order percentage, inventory turns, fill rates and substitutions, purchase and customer order cycle times, total quality logistics, logistics productivity measures, gap analysis, logistics project justification, benchmarking, customer service and order processing (CS&OP), inventory planning and management (IP&M), supply chain engineering and management, the supply chain scoreboard, make, buy, and sourcing analysis, manufacturing logistics, procurement logistics, supplier partnerships, global sourcing active assembly, supply chain management systems, efficient transportation, efficient warehousing, logistics information systems, logistics organization design, international logistics, logistics case studies, logistics trends. A project.

        * INSE 6300 - Quality Assurance in Supply Chain Management (4 credits)

          Supply chain management, definition, models, evolution and evaluation, quality attributes, evaluation criteria, impact of e-commerce on supply chains, key supply chain management issues, inventory reduction, strategic partnerships, information technology, supply chain cost reduction opportunities, global supply chains, logistics, information technology and decision support systems, management of the supply chain, customer demands analysis, sales and operating planning hierarchy, gathering data required for sales and operation planning, inventory management techniques, strategic sourcing, techniques to reduce new product development efforts, effective supply chain management, supply and demand synchronization, aligning customer demands to order fulfillment, minimizing the bullwhip effect, management of supply chain constraints, supply chain performance measurements, supply chain Information, communication, and security, information flows, e-business strategies, e-business transactions, security measures, to e-commerce platforms for supply chain. A project.

        * INSE 6310 - Systems Engineering Maintenance Management (4 credits)

          Maintenance concepts in engineering systems; component replacement; optimal component preventive replacement intervals; age-based replacement models for components; spare parts provision; optimal inspection decisions; condition based maintenance systems; proportional hazards model; capital equipment replacement; maintenance resource planning; reliability centered maintenance; equipment degradation analysis; degradation prediction; maintenance information system; maintenance software. A project. Note: Students who have received credit for INSE 691C (Systems Engineering Maintenance Management) may not take this course for credit.

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